Don't worry!
We can sort your refund out.

Our refund service is for customers who have pending entries (by scratch card, free play and online buying) as on 11th July 8.31pm, and scratch card used after 11th July 8.30pm.

Let's begin - Step 1

First we just need to check your account. If you had an active account with Emirates Loto, please let us know the telephone number you registered with so we can send you a code to move forward with your refund request.